EagleJobs

Job Description

We are looking for an enthusiastic professional to join the KiteTech Help Desk Team. The Tier 1 Technician is responsible for handling first level support of service requests. This relates to all end user technology issues including workstations, printers, email flow, and vendor specific hardware, and software. The technician also performs field service duties on client sites often at the direction of more experienced personnel.

Qualifications

Basic understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: telephony skills, communication skills, active listening, and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment

Though certifications are not required to apply, KiteTech is looking for candidates who have demonstrated a desire to learn through higher education and accreditation programs.

MS-900 Microsoft 365 Fundamentals
SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
Net+
A+ 

Benefits

Health
Dental
Vacation
Sick Leave
Simple IRA w/3% match
Life Insurance