EagleJobs

Job Description

The Library Technology Analyst plays a vital role in empowering the library community with essential digital literacy skills and ensuring the smooth operation of the library's public technology resources. This position is responsible for providing exceptional technical assistance and training to library patrons and staff, maintaining and optimizing public computer systems, and collaborating with internal departments to enhance technology services.

Key Responsibilities:
• Provide technical assistance to library patrons, troubleshoot technical issues, assist with software/resources, and promote digital literacy
• Deliver training and presentations to foster a digitally fluent community
• Collaborate with staff to enhance public support services
• Oversee and enforce technology service policies, train, and supervise staff at computer stations
• Maintain and optimize Linux-based public computer systems, troubleshoot, and manage performance
• Update and maintain the library website and printing station operations
• Coordinate digitization projects and collaborate with Lynx Consortium on ILS updates
• Supervise online database searches and inquiries

Qualifications

• Ability to communicate technical topics effectively to non-technical users.
• Ability to troubleshoot Windows 10/11 Professional and Debian based Linux desktop distributions.
• Experience with web applications, databases, and general web programming (HTML5/CSS3/JavaScript, Python, PHP, and MySQL).
• Ability to exhibit positive and strong interpersonal skills, particularly in challenging or stressful situations.
• Team-oriented approach with a willingness to learn emerging technologies.
• Competence in documenting workstation changes and updates.
• Strong foundation in troubleshooting with an understanding of IT best practices for computer hardware and basic networking.
• Familiarity with case management and troubleshooting ticket systems.


Experience and Education:
• High school diploma or GED equivalency (required).
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Preferred certifications: CompTIA A+, CompTIA Network+, CompTIA Linux+, Microsoft 365.
• Familiarity with Library technology vendors such as iii, 3M, EnvisionWare, MKSolutions products preferred.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Essential Physical Abilities:
The successful candidate must have the ability to understand and follow oral and written instructions, be able to communicate effectively verbally and in writing, and be in sufficient physical condition to lift/pull/carry objects weighing 50 to 75 pounds.

Benefits

The City of Twin Falls offers a comprehensive benefits package, including the Public Employee Retirement System of Idaho (PERSI), vacation and sick leave accrued bi-weekly, 12 paid holidays, paid long-term disability and life insurance, tuition reimbursement, a wellness program, medical and dental insurance, and much more.