EagleJobs

Job Description:
In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers, and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff, and appointment center representatives by monitoring treatment completion, facilitating oral health improvement initiatives, and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescription,s and recalls. This position reports to the Practice Administrator.

Essential Position Functions:

• Oversee the daily schedule.
• Seek opportunities to maximize scheduling efficiencies.
• Maintain awareness of schedule changes; promptly identify and correct scheduling errors.
• Understand payment methods and communicates fee requirements to patients.
• Collect and document payments for dental services.
• Responsible for the proper handling of monies.
• Accurately balances the daily payment ledger and reconciles payments.
• Properly completes M.O.O.L.A.H. form and forwards it to the Accounting Department.
• Accurately completes deposit slips and makes timely daily bank deposits.
• Update patient card, confirm, and verify insurance information.
• Schedule treatment as directed by clinicians.
• Ensure charts are organized, prepared, and available for patient appointments.
• Use proper chart routing processes.
• Perform chart maintenance, as needed.
• Prepare new patient charts according to current WD guidelines. Duplicate charts and records as requested.
• Initiates a partnership and builds rapport with patients by providing thorough and accurate information and addressing any patient questions or concerns related to their treatment plan, as well as providing a Statement of Services at each visit.
• Responsible for opening and closing the clinic.
• Responsible for keeping the reception area neat and clean to instill patient confidence and comfort.
• Partner with the clinical team to enhance understanding of dental procedures, treatment series, and interventions to enhance patient understanding.
• Partner with the clinical team to understand the provider’s expectations and reiterate communication directives to the patient.
• Partner with the clinical team to triage incoming emergency and unplanned treatment calls.
• Ensure coordination of care by scheduling and reinforcing recalls, referrals to internal and external providers and answering patient questions related to their care.
• Strict adherence to Willamette Dental's Personal Protective Equipment (PPE) policy. This includes, but is not limited to the use of N95 respirators and other PPE as required by regulatory bodies and company policy.
• Flexibility to travel to other WD locations within a reasonable range as described in our Travel Policy as needed based on business need.
• Reliable and predictable attendance is essential. Willamette Dental cannot efficiently provide services to our members and patients without our employees being at work at their scheduled work time.

Qualifications:

Education and Experience:

• High school diploma or GED required.
• Post-secondary coursework is desirable OR equivalent combination of education and experience which will provide the ability to perform the essential functions
  of the position.
• Minimum of two years customer service experience preferred.
• Medical/dental clinic or healthcare experience highly desirable, including strong knowledge of HIPAA compliance procedures. 

Benefits:

401K retirement Plan
Willamette Dental Part Time Dental Discount Program