EagleJobs
CSI Work-Based Learning Center
Communication Center - Floor Supervisor
Job Description and Requirements
Job Description
The Communications Center Floor Supervisor is a supervisory position charged with control of the general operations of all shifts that provide 24/7 coverage for emergency communications for the City of Twin Falls. A snapshot of duties is below:
Reviewing work for accuracy, effectiveness, and speed of service as it is deemed necessary.
Ensure employees are knowledgeable in all policies, procedures, and guidelines.
Supervision of 2-3 employees per shift.
Foster and support relationships internally and with other departments.
Implement, monitor, and evaluate training of employees and probationary employees to enhance quality and performance.
This work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non- emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.
Qualifications
High school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Intermediate; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus, five (5) years of progressively responsible related experience in emergency response.
As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation.
Benefits
We provide excellent benefits to our employees including flexible work schedules, paid holidays, paid family bonding for that new bundle of joy, medical and dental insurance, PERSI retirement, vacation and medical time upon hire, and much more.
Next Steps
A completed City of Twin Falls application.
One computer assessment: Criticall Dispatch Practice Test – listen to calls, dispatch police or fire, data entry.
Computer Assessment: After submitting your application, please call the Human Resources Office to schedule an appointment to take your assessment. Applicants who successfully complete and pass the computer assessment may be called for a verbal interview.