EagleJobs

Job Description

The Communication Center Assistant Manager is charged with managing daily operations of the 911 Communications Center. This nature of work in this position involves managing activities associated with an emergency services operations and equipment used in the delivery and processing of 9-1-1 calls for service and associated data; overseeing policy development, monitoring, and analysis of existing operations and call taking hardware and software; and evaluating potential operational enhancements. May oversee the operation of the division in the absence of the director. Plans, assigns and/or supervises the work of others. A snapshot of duties is below:

Manages the operational environment of a 911 Center.

Supervises the work of other employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Oversees the preparation of management and productivity reports and studies.
Analyzes call volume, answer time, and other applicable PSAP statistical reports.
Composes documents and correspondence regarding 9-1-1 issues.

Manages and coordinates the monitoring, testing, and maintenance of text to 9-1-1, Next Generation 9-1-1 related services, call processing, and mapping services.

Oversees development of operational guidelines, procedures, and policies to support division functions; and monitors compliance with policies and procedures.

Provides input during budget preparations. 

Qualifications

This work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non-emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.

Applicants must have a high school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Basic; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus five (5) years of progressively responsible related experience in emergency response. As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation. 

Benefits

We provide excellent benefits to our employees including flexible work schedules, paid holidays, paid family bonding for that new bundle of joy, medical and dental insurance, PERSI retirement, vacation and medical time upon hire, and much more.